The exact processing time varies depending on the item. Processing usually takes 1-7 business days for your order.
Orders will be delivered Monday to Friday between 9 a.m. and 6 p.m.It will take up to 5-15 business days after the item ships to reach you.
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 7 days of receipt for most items in new condition.
1. Please contact Customer Service here, indicating the item(s) you would like to return and the reason. We will get back to you within 24-48 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your payment account.
1. You have 7 days to decide if an item is right for you, if not, you can certainly come to us within 7 days of receipt.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. Note: The original shipping fee and insurance are non-refundable.
If you wish to return the items to the nearest return address, please Contact Us
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.