Contact Us
We're here to help!
If you have problems please do not hesitate to contact us.
Toll Free Phone: (888) 306-1150
Email Address: [email protected]
Please note that we're receiving numerous emails a day, submit a ticket to us will be the quickest way for you.
Warehouse in Canada
Calceus Service
Address: Unit #6, 1224 Dundas Street E
Mississauga ON
Canada
PostalCode: L4Y 4A2
Warehouse in Australia
Calceus Service
Address: 22 Large Street
Springvale VIC
Australia
PostalCode: 3171
Our Location
We sales online all over the world but we do not have any stores.
How do I change/modify my order?
Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address. Once your package shipped, we will not be able to change anything.
Why it says refund when I didn't want a refund on my items?
As you know, Calceus is a large online shop, which has a large number of orders every day. Our warehouse staff will process those parcels one by one in chronological order. When you place an order, it may show that one item is still in stock. But in fact, the item was pre-ordered by other previous orders and may be out-of-stock when we process your order.
How do I track my orders?
Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can log into your Calceus account and find all your order information. Click on "My Orders" and click on "View Order Details" and you can find out where your package is.